Shannon Clemons March 25th, 2013
On the heels of our recent 5-star partner program award, we thought it would be appropriate to have a guest blog from one of our newest distributors. We’ve invited Jeffrey Freedman, Vice President of Sales for Gentek, to share his thoughts on the opportunities in VoIP. With experience in helping resellers grow their business with VoIP and UC, he has some great insight for partners who are considering this solution for their SMB customers. There are a lot of products in the VoIP PBX market and the choices include Hosted (Cloud), Premises based or a combination of both. My company [...]
David Duffett March 20th, 2013
It is difficult to look in any direction in the communications space right now without seeing mention of WebRTC. It really does seem to have become something that everyone feels they must mention, align with, or have a response at the ready. WebRTC is obviously causing a lot of excitement in the industry and many vendors want to be first to lead the charge. Even so, it’s fair to say the whole story has yet to be written. Â There is still time to sort out what it ultimately will mean for the communications industry – and for those vendors within [...]
Malcolm Davenport March 20th, 2013
Today, a major update to AsteriskNOW is available. The older 2.x version is now replaced by the new AsteriskNOW 3.0. With the 3.0 release, many improvements are available including: A new version of Asterisk (11 instead of 1.8) A new distribution (CentOS 6.4 instead of CentOS 5.x) A new version of FreePBX (2.11beta instead of 2.10) A re-written Digium-phones addon module with many more options Fixes for numerous issues, including the call detail records problem in the 2.x version. AsteriskNOW 3.0 can be downloaded from the Asterisk.org website at www.asterisk.org/downloads. For more information about using Digium phones with AsteriskNOW, please [...]
Reuben Yonatan March 19th, 2013
Guest blogger – Reuben Yonatan Digium has a new address, and it’s in the cloud. The traditional, premises-based Switchvox is offered as an appliance-based solution, meaning the software runs on a dedicated machine maintained at the customer’s location or on-site. Switchvox is already an award-winning platform which supports agent log-in/out, call park, group pickup, call queue, intercom/paging, IVR and voicemail boxes. Traditional Switchvox also syncs with Salesforce.com, SugarCRM, and even Google Maps. It is designed to be a robust and simple-to-use system. Unlike many competing hosted solutions, all UCC tools, including call recording, cloud integration, and call park, are included [...]
David Duffett March 19th, 2013
October this year sees the 10th AstriCon take place in Atlanta, GA – this is very fitting as it was the location of the very first AstriCon back in 2004, as well as last years event which proved to be a tremendous success. What makes AstriCon so great is the special mix of people who participate, ranging from Telephony Geeks with Attitude to Insane Integrators and Crazy Consultants, and – of course – you (whether you fit into one of those categories or need a new one just for you!). We’re already working on AstriCon 2013 and in addition to [...]
