Channel Partners Recognized for Industry Excellence with Pinnacle Awards

Pinnacle AwardsHere at Digium, we take great pride in our channel program and we know that our partners are the best in the industry. Each year, we have the honor of presenting our Pinnacle Awards, which are given to the top Digium partners based on their annual sales from the previous year and their commitment to excellent customer service. These resellers who are honored are unparalleled in their commitment to developing and growing their partnership with Digium and driving customer success for Switchvox business phone systems and Asterisk custom communications solutions.

I’m proud to be part of an organization that … Continued

IVRs for Your Business: An Interview with Allison Smith, The Voice of Asterisk [Video]


allison-asterisk-filmstrip-header-3Every time a customer calls your business, they encounter your phone system’s interactive voice response (IVR). Telephone prompts that are inviting and creative can increase business and reinforce your company’s identity. Prompts that are lackluster and contain too many subcategories can frustrate callers and turn business away. Who better to provide us with some insider tips on the right way to use IVRs than Allison Smith, aka the Voice of Asterisk?

Allison happens to be one of the most prevalent telephone voices in the world, today – and I got the chance to talk with her as my guest on this … Continued

Switchvox Cloud: Unified Communications Product of the Year Award Winner


We are excited to report that TMC has named Switchvox Cloud as a recipient of the 2015 Unified Communications Product of the Year Award, presented by Internet Telephony.

The award honorsPrint the best, most innovative Unified Communications (UC) products and solutions released in the last twelve months, as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

“Congratulations to the recipients of the 2015 Unified Communications Product of the Year Award,’ said Rich Tehrani, CEO, TMC. ‘It is exciting to see the latest innovative products and solutions in the unified communications industry. We look forward to seeing their … Continued

Disaster Recovery for Business: UC Tech Chat [Video]

UC Tech Chat PromoThe result of natural disasters can be devastating, from snow and flooding to earthquakes and tornadoes. As damaging as these events can be, more often than not, it’s not Mother Nature that causes the most damage for businesses. Regardless of the source, how does your business minimize the damage from a destructive event? That’s the topic on this week’s episode of UC Tech Chat.

Other than natural disasters, what events are likely responsible for bringing business to a halt? According to “Quorum Disaster Recovery Report 2013” and Gartner research, below are the main causes of network downtime for small to mid-size businesses(SMBs):

Hardware Continued

CRN Channel Chiefs: Steve Harvey Recognized for Channel Partner Growth

Steve Harvey CRN Channel ChiefsCongratulations to Steve Harvey, Digium’s VP of global sales, who has been named to The Channel Company’s prestigious list of CRN Channel Chiefs. The influential executives on this annual list represent the most powerful leaders in the IT channel who hold direct responsibility for driving growth and revenue for their organizations through their indirect channel partners. Individuals are selected for inclusion based on their track record of channel accomplishments, standing in the industry, dedication to the partner community, and plans for driving future business innovation and channel growth.

The 2015 CRN Channel Chiefs have demonstrated their enduring support … Continued