Millennials: Keeping the New Workforce Engaged with Unified Communications



Recruiting and Retaining Millennial Workers with UC

Why should businesses care about what millennials want from their employers? Millennials, the generation of 18-35-year-olds, are projected to make up approximately 75 percent of the workforce within the next 15 years (according to the U.S. Bureau of Labor Statistics). Whether working for a small to medium-size business (SMB) or in a larger enterprise, millennials typically don’t stay in the same job for long. The majority of these young workers leave a position within three years; and research indicates it costs between $15,000 and $25,000 to replace each worker. With that much on the line, a company’s … Continued

Tech Conference Tips for Packing, Attending, Networking and Booth Duty

On any given day of the year, somewhere in the world, a tech conference is happening. The focus of these conferences can be very specific or very general, but all of them have the common goal of expanding awareness and giving attendees a face-to-face experience with content. Whether your attending or all-in working the show as a vendor, we’ve put together some tips to help you get the most out of your next conference.

Our personal favorite conference, AstriCon, is only days away. Speakers are practicing their talks, vendors are perfecting their pitches, and attendees are packing their bags. … Continued

How to Use the Hidden Data in Your Business Phone System

In a previous article, Age of Unified Communications and Your CRM, I discussed the benefits of integrating your Unified Communications (UC) solution with your CRM (like or SugarCRM).  One of the advantages of this type of phone system integration is having screen pops that make it easy for your sales and customer service teams to log call details. It also provides quick access to existing customer information, enabling outbound-focused teams to have better conversations with customers and prospects. Digging into the data sourced by your UC system can provide an untapped stream of knowledge for other key employees, … Continued

Power of UC Phone Systems: Call Center Features for Every Business


When most people hear the term “call center,” they think of a massive maze of cubicles, filled with hundreds (or even thousands) of people answering call after call in a sales or support department for a major corporation. Though these large call centers do exist, (American Express has a single call center in Phoenix, AZ with over 5200 people in it), they are not the norm for most businesses. There are far more companies with just a few employees answering the phone that have a need for some more sophisticated call routing. Let’s face it, if you have a business … Continued

AstriCon, Orlando is ONLY DAYS AWAY!

Tuesday, October 13th marks the official kick-off of AstriCon 2015, in Orlando. Those of us at Digium are in overdrive to bring you the best AstriCon yet! The word that springs to mind to describe AstriCon this year is “MORE“.

More Sessions
This year we have 5 (yes, FIVE) tracks, as FreePBX World is also at AstriCon. This means that for each talk you decide to attend, there are potentially 4 others that you may also be interested in at the same time. Do not fear, however, as there are lots of ways to mitigate this situation … Continued