SIP Trunking Offers Advantages for Resellers and Their Customers

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As a reseller, offering cutting-edge technology products and services to your customers can be high stakes. If the gamble pays off, you will have a happy, long-term customer who brags about their (now) tech-savvy business and your insightful recommendations that brought their business up to speed. If the solution is a bust, not only could you lose the confidence of that customer, but you can also lose any hope for referrals. Many resellers witnessed this type of dilemma first-hand in the late 1990s, when VoIP services and SIP  trunking were first introduced and began to change the landscape in the … Continued

Being the Beans & Bytes Coffee Shop Manager at Digium: Meet Shannon King

Employee Spotlight-1

 

As part of our ongoing series, Get to Know Digium: Employee Spotlight, we ask employees to share with readers about their roles inside the company as Digiumites (our name for team members), as well as their life and interests outside of Digium. Meet Shannon King, manager of our very own Beans & Bytes coffee shop, conveniently located in the Digium Lobby.

Describe your roll at Digium.

I am the coffee shop manager at Digium’s in-house café, Beans and Bytes. I provide premium coffee to the employees as well as snacks and lunch. The role is a natural … Continued

4 Steps to a Successful Conference Call

iStock_000029007158_MediumOrganizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses and even enable you to connect multiple office locations. As helpful as conference calling can be for a business, some people would describe the experience as boring, a waste of time, and unproductive. Often the experience isn’t as good as it could be because people aren’t properly prepared. Here are some steps to take to ensure you have a productive conference call for everyone involved:

 Properly Prepare

Unpreparedness is the main reason conference calls take … Continued

Ongoing Training Pays off for Resellers and Their Customers

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For VARs in the technology sector, the importance of continually educating and training employees can make a significant difference in selling, installing, and supporting your customers’ solutions. This customer-centric approach also plays a tremendous role in managing and improving your margin and profit. Investing in and completing technical certifications to become experts in the vendors’ solutions you sell may require an upfront cost, but it’s well worth it – training yields a significant ROI.

Having product experts on your technical staff serve as subject matter experts allows you to have a much more efficient and effective process when it comes … Continued

Digium Team Walks for Heart Health

Digium employees recently joined hundreds of other walkers for the 2016 Huntsville Heart Walk in downtown Huntsville, Alabama. The Heart Walk is the American Heart Association’s premiere event for raising funds to save lives from this country’s No. 1 and No. 5 killers – heart disease and stroke. Designed to promote physical activity and heart-healthy living, the Heart Walk creates an environment that’s fun and rewarding for the entire family.

Walkers of all ages participated in either the 5k (3.1 miles) route or the 1-mile “Survivor’s Route;” both courses mapped through Huntsville’s downtown district.

Huntsville Heart Walk 2016 Digium

Support for the American Heart Association … Continued