Desk Phones vs Softphones: Today’s Mobile Business Environment Needs Both

Desk Phone vs. Soft PhoneWho thinks the desk phone is dead? It depends on whom you ask. Analysts, journalists, and businesses will lean one way or the other, depending on two factors: what they are selling, and which one they prefer using themselves. The fact that one can argue either side fairly compellingly says something in itself: there is a need for both.

Mobility’s Role in Softphone Use

According to Mashable, 3 out of 5 workers say they do not need to be in the office to be productive. BYOD (Bring Your Own Device), softphones, and mobile sharing apps make it possible to take … Continued

Being an iCAM Recruiter at Digium: Meet Jaclyn Smith

Employee Spotlight

As part of our ongoing series, Get to Know Digium: Employee Spotlight, we ask employees to share with readers about their roles inside the company as Digiumites (our name for team members), as well as their life and interests outside of Digium. Meet one of our iCAM recruiters, Jaclyn Smith.


What first turned you on to working for Digium?

After many years working nights and weekends in retail, I decided to make a career change that would allow me to spend more time at home with my family. Little did I know that I would actually be gaining … Continued

All About VoIP [Infographic]


Many small businesses are transitioning from a traditional, legacy (land-line) phone system to a Voice over IP (VoIP) solution. As a business owner or office manager responsible for leading a phone system upgrade, the technical jargon of how VoIP works can get confusing.

If you are at the early stages of the evaluation process and don’t have in-house IT support or are not yet working with a reseller or consultant, you simply need to understand the basics about VoIP. And you want to learn exactly how VoIP will save you time, money, and effort when running your business. We’ve … Continued

Disaster Recovery Plan: Is Your Business Prepared?

Disaster Recovery Plan

Today, tens of thousands of Mexico’s Pacific coast residents are being evacuated as the strongest hurricane ever recorded in the Western Hemisphere approaches the coast. According to USA Today, Hurricane Patricia* will cause power outages that will last for weeks to possibly months. Individuals and businesses of all sizes are frantically preparing for the storm, which grew overnight from a tropical storm to a category-5 hurricane.

While the impact of natural disasters only accounts for 5 percent of blows to SMBs- they can be far more damaging than other common contributors, such as hardware failure, human error, and software corruption. … Continued

Shopping for Phone System Vendors: Part 2- Compare Options


In Part 1 of this blog series: Shopping for Phone System Vendors, we discussed the importance of understanding your business needs before contacting vendors, and the steps to take to ensure you know what type of system you really want. Once you have these business needs written down, the next step is contacting phone system vendors. As you are communicating with them about the various system options for your company, it’s recommended you incorporate the following into your due-diligence process:

1. Complete a side-by-side feature comparison between vendor solutions. This is especially important once you narrow down your system … Continued