5 Common SIP Trunking Pitfalls and How to Avoid Them

SIP Trunking pitfalls

SIP Trunking has changed the way companies pay for phone service.  Today, over 66% of companies have adopted SIP Trunking and are saving up to 70% off their monthly phone bill compared to their old PRI service.  SIP Trunking is full of cost savings and calling features, but is also not without its hurdles. Let’s take a look at some pitfalls of SIP Trunking and the solutions that will help your company make a smooth transition.


The Pitfall:  Inadequate Bandwidth. SIP Trunking is completely dependent upon your company’s existing data connection.  The bandwidth available in that connection is … Continued

SIP Trunking Offers Advantages for Resellers and Their Customers

Business man hand hold gold coin

As a reseller, offering cutting-edge technology products and services to your customers can be high stakes. If the gamble pays off, you will have a happy, long-term customer who brags about their (now) tech-savvy business and your insightful recommendations that brought their business up to speed. If the solution is a bust, not only could you lose the confidence of that customer, but you can also lose any hope for referrals. Many resellers witnessed this type of dilemma first-hand in the late 1990s, when VoIP services and SIP  trunking were first introduced and began to change the landscape in the … Continued

Being the Beans & Bytes Coffee Shop Manager at Digium: Meet Shannon King

Employee Spotlight-1


As part of our ongoing series, Get to Know Digium: Employee Spotlight, we ask employees to share with readers about their roles inside the company as Digiumites (our name for team members), as well as their life and interests outside of Digium. Meet Shannon King, manager of our very own Beans & Bytes coffee shop, conveniently located in the Digium Lobby.

Describe your roll at Digium.

I am the coffee shop manager at Digium’s in-house café, Beans and Bytes. I provide premium coffee to the employees as well as snacks and lunch. The role is a natural … Continued

4 Steps to a Successful Conference Call

iStock_000029007158_MediumOrganizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses and even enable you to connect multiple office locations. As helpful as conference calling can be for a business, some people would describe the experience as boring, a waste of time, and unproductive. Often the experience isn’t as good as it could be because people aren’t properly prepared. Here are some steps to take to ensure you have a productive conference call for everyone involved:

 Properly Prepare

Unpreparedness is the main reason conference calls take … Continued

Ongoing Training Pays off for Resellers and Their Customers


For VARs in the technology sector, the importance of continually educating and training employees can make a significant difference in selling, installing, and supporting your customers’ solutions. This customer-centric approach also plays a tremendous role in managing and improving your margin and profit. Investing in and completing technical certifications to become experts in the vendors’ solutions you sell may require an upfront cost, but it’s well worth it – training yields a significant ROI.

Having product experts on your technical staff serve as subject matter experts allows you to have a much more efficient and effective process when it comes … Continued