About the author

Tristan Barnum is the Director of Product Marketing for Switchvox at Digium. She co-founded Switchvox, previously known as Four Loop Technologies, in 2003. Tristan joined the company in the fall of 2007 when Digium acquired Switchvox. Prior to Switchvox, Tristan pioneered development into emerging markets for media delivery at Vivendi Universal Net USA / MP3.com. Her work included the design of new web services, handheld mp3 players, webpads and interactive TV. During her career at Vivendi, she was awarded a patent for a system of providing access to electronic works over a network.

Great Real World Example of Integration with Switchvox SMB

My friend Shawn Ross has a great writeup on his blog about creating a mashup between Switchvox with AccessACS, a program his church is using for ChMS/Church Database integration. It’s a custom panel that pops up member data when they call into the church and Shawn has written up and provided code and directions on getting this working. It’s an awesome example of how Switchvox SMB can be integrated with whatever apps your business uses.
Check it out here:
http://calvaryshawn.blogspot.com/2010/02/accessacs-and-switchvox-integration.html

If you’re interested in learning more about the Switchvox Extend API there’s a ton more info and documentation at Digium Continued

Paris is for Lovers, Miami is for Switchvox

If you’re planning to travel, you can usually find a guidebook tailored for your specific interests- Hawaii for cyclists, Panama for foodies, and China for art lovers. Well, think of this post as your guide to Digium Asterisk World for Switchvoxers…er Switchvoxites, Switchvoxists?….Well, you get the idea- if you’re looking to learn all you can about Digium’s award winning line of Switchvox phone systems for small and medium businesses, here are the sessions and events you’ll definitely not want to miss!

  1. Take a Switchvox Training Course – Tuesday, Feb 3, from 8:30am-5:00pm with a break for lunch, you can learn
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New Version of the Switchvox Outlook Plugin

I’m happy to announce that there is an updated version of the Switchvox Outlook Plugin, originally released in mid-2005, that integrates Switchvox SMB with popular Microsoft Office and Outlook software. Using the Switchvox Outlook Plugin enables Switchvox SMB users to efficiently communicate with their contacts without switching programs and disrupting their daily workflow (or throwing off their all-important groove).

The plugin can be used for click-to-call using Microsoft Outlook (XP or Vista), and the XP or Vista phone dialer which is used by XP’s Outlook Express and Vista’s Windows Contacts. It incorporates Switchvox Smart Tags, which will find and highlight … Continued

Moving to the new hotness

I’ve been getting a lot of great feedback about the Switchvox SMB 3.5 release and the new AA60 appliance in this first week they were available. And I just got a question:

“Is it possible to upgrade from the tower system that the AA60 replaced without losing anything or spending a lot of time and hassle.”

So I thought I’d lay out the simple procedure here for transitioning from another server to the AA60 Appliance. It’s so easy, even I can do it!

  1. Take a backup of the original server. (Machine Admin –> Backups)
  2. If you have any Digium cards
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