Matthew Hilton

Switchvox Product Marketing Manager

About the Author

Matthew is the Switchvox Product Marketing Manager for Digium. Matthew has spent the last 15 years in various IT roles working for multiple Fortune 500 companies and Value-Added Resellers. Not one to sit idly by, his job titles have included, Business Analyst, Systems & Network Engineer, VOIP Engineer, Programmer and Marketing Specialist. He graduated from Eastern Connecticut State University with a BA in English and a focus on Business Information Systems.

Don’t Let Your Auto-Attendants be Villains to Your Customers

By Matthew Hilton

Interactive Voice Response (IVR) or Automated Attendants (auto-attendants) are often times a very confusing and frustrating feature for both phone system administrators and callers alike.  In theory, they’re supposed to

Call Logs and Call History Reports: The Power They Can Provide

By Matthew Hilton

It’s time for your history lesson – your call history lesson. Sure, it’s not glamorous.  In terms of business phone system features, ‘call history’ doesn’t have the panache of a

Tangled Up In Your Data Closet? Try Virtualization.

By Matthew Hilton

For years it’s been a relatively simple process whenever you add a new piece of technology. Purchase the hardware. Run the wires. Power it up. Configure it. Then you deal

The Biggest Little Phone System

By Matthew Hilton

Unlike “The Little Engine That Could,” there is no need to chant, “I think I can, I think I can…” when it comes to overcoming seemingly insurmountable odds – especially

Voicemail, What Voicemail?

By Matthew Hilton

Sure, from a personal level, many folks believe that the voicemail is going the way of the fax machine or the dodo bird.  Will the voicemail become a relic only