About the author

Julie Webb is the Marketing Communications (MARCOM) Director at Digium. She joined the company in January 2005 after spending many years in the telecommunications industry. Julie and her team are responsible for corporate branding and events, most notably AstriCon.

UC Solutions for Aging Patients Who Hate Auto Attendants

In the 1970s, answering machines were all the rage. We bought one for my grandparents so we could leave messages if they were at the river, on their boat or fishing.  By the 1980s, they were getting up in age. Operating the new speaker mode on the answering machine, without cutting me off, had really complicated things for them. For all the technological changes they experienced with telephony, the one they struggled with the most was the evolution of voice prompting systems, which predated the auto attendants we use, today. It turns out, my grandparents were not alone – and this … Continued

SMB Markets and the Need for Scalable, Affordable Call Center Solutions

Kevin head shot

 

Guest blogger, Kevin Levi

Kevin Levi, Vice President of OrecX, has been working in the call recording field for 20 years, with roles in Marketing, Business Development and Sales.  He has experience working for several leading vendors in the space including NICE Systems, CyberTech International, and many others.

 

Small businesses dominate today’s business landscape.  According to the Small Business Association (SBA), there are 23 million small businesses (SMBs) in America and they account for 54% of all U.S. sales.  These small businesses span every industry sector – from insurance and consumer to high tech, healthcare and financial services.  … Continued

Celebrating the invention of telephones

Over 138 years ago, Alexander Graham Bell spoke the first words into a telephone - “Mr. Watson! Come here! I want to see you!”

Much has changed over the past 100 years. Phones have transitioned from the wall-mounted rotary dial to the more compact, smart phones that tell us where we are, what we should eat and when our next meeting takes place.

It is a little sad to think that there is now a generation of users who have never used a rotary phone. They’ve never heard the “swoosh” as the dial rotated clockwise to the “finger stop,” or the click … Continued

How Unified Communications is fueling your next road trip

Many folks throughout the United States are preparing to pack up their cars, kids and vacation gear and head out for Spring Break. It is a bit mind boggling to think this year’s annual “spring” vacation ritual is just around the corner when it was only last week that we were discussing how to avoid the high cost of winter’s severe weather. No matter if chilly temperatures follow you on Spring Break, or if travels lead you to more balmy conditions, many of you will take comfort knowing there’s a welcoming, familiar pit stop waiting for you, roadside. These … Continued

3 Reasons to Break-up With Your Business Phone System

Breaking up is hard to do, even when it means trading in your legacy phone system for a new, updated UC system.

Are you having doubts about your current relationship, thinking it’s time for a change, but not sure if you are making the right decision? It’s not always easy to leave your current business phone system, even when it means getting a more advanced Unified Communications (UC) solution that will ultimately do more for your business. To make it easier, we’ve developed a few items to consider in order to make a clean break, helping you to move into … Continued