About the author

Julie Webb is the Marketing Communications (MARCOM) Director at Digium. She joined the company in January 2005 after spending many years in the telecommunications industry. Julie and her team are responsible for corporate branding and events, most notably AstriCon.

Healthcare Providers Benefit from UC with Switchvox Phone System

Medical Records & Stethoscope

Healthcare professionals are constantly on the move, requiring communication tools that provide instant access to vital information and quick access to colleagues and patient care teams. Unified communications (UC) helps provide a seamless connection between patients, doctors and administration with features such as: Chat, Presence, Call Control, Integrated voice mail, e-mail and fax. Healthcare providers can manage how they communicate using software on their desktop, laptop, or mobile device. Cullman Primary Care is a healthcare provider that discovered the benefits and flexibility offered by the right UC solution.

Cullman Primary Care consists of multiple, community-oriented patient care centers and doctors … Continued

Dog Days of Digium Kicks-off Support for 2016 Philanthropy Project

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It’s a monumental day at Digium – but not for the reason you might expect. Today, we opened our doors to some of our favorite four-legged friends for the Dog Days of Digium. It’s the first of hopefully many more days where some of our employees’ dogs spend the day working alongside us. Digium joined the 20% of companies, nationwide, that allow employees to bring their pets to work. Companies have found that allowing pets increases productivity and morale, while also lowering the stress levels of employees.

An additional reason for allowing dogs at Digium (and a bonus in … Continued

UC: Schools Making the Grade by Upgrading to VoIP

Schoolgirl (500)School systems face a multitude of challenges when considering transitioning from a legacy phone system to a more advanced unified communications (UC) solution. From tight budget mandates to lack of IT resources, selecting and deploying a new system that meets your needs can seem like a daunting task, especially considering the critical role a phone system plays on campus.

School officials need a solution that is not only easy-to-use and cost effective, but one that will improve the communication flow among administrators, faculty and parents/students.  The flexibility of the right UC system can improve efficiencies, reduce costs and be … Continued

Call Center Solution: Keeping the trucking companies, trucking

What does a heavy-volume call center do when their call capacity overwhelms their existing phone system? They get moving and start the search for a more affordable and flexible solution – one that not only handles current activity levels, but is expandable into the future without exploding the company budget.

Virginia’s Eagle Tele-Services needed a business communications solution that could handle up to 10,000 inbound and outbound calls per day. It had to be big; it had to be robust; and it had to be stable to handle 24/7 continuous after-hour road service for the commercial trucking industry. It had … Continued

Hosting Service Looks to Asterisk for Customization

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“Asterisk is the most customizable telecom framework for PBX systems on the planet,” says Peter Howell of Mecca Hosting in Colorado Springs, Colorado.

Mecca Hosting started as a domain name registration company but in January 2001, expanded into a hosting solution. They began using Asterisk in 2002. They needed a platform in which employees could call customers, but without giving employees access to confidential customer information – a need based on the company’s strict privacy policy.

Customized Asterisk Implementation

“We developed our own Low Cost Routing (LCR) system using MySQL and E164 lookups on Asterisk,” Howell explains. “We use a … Continued