In this episode of Asterisk Live, Marco Signorini, Engineering Lead for Loway, describes some of the technical challenges that arise when engineering Asterisk solutions. In particular we discuss WebRTC and how it can be used in contact center applications. The new QueueMetrics Agent Page makes use of WebRTC to provide the communications channel directly into the Agents’s browser application.
Want to know more about using Asterisk? Join us for our next webinar on using Asterisk-based turnkey Gateways.