Allison Smith

Blog Author

About the Author

If you’ve listened to the public airwaves, used an automated phone system, participated in a phone survey, or even used a talking thermostat, you’re familiar with Allison Smith. One of the most prevalent telephone voices in the world today, Allison has voiced platforms for Vonage, Bell Canada, Cingular, Verizon, Qwest, Twitterfone, Hawaiian Telcom – as well as being the voice of the Asterisk Open Source PBX. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. Her website is www.theivrvoice.com and www.theasteriskvoice.com.

The IVR Clinic with Allison Smith

By Allison Smith

The 15 Commandments of IVR Commandment #3: Keep Things Simple So far in this Blog Series, we’ve covered the first two “commandments” of writing clean, easy-to-use IVR systems: Commandment #1:

The 15 Commandments of IVR — Commandment #2: “Thou Shalt Not Create Fake Mailboxes”

By Allison Smith

About a year ago, I recorded an IVR for a small independent dry cleaning business – not really a Mom and Pop company; they were located in outlets across three

The IVR Clinic — with Allison Smith

By Allison Smith

The 15 Commandments of IVR Commandment #1: Don’t Overestimate Your Listener’s Attention Span We’re embarking on a fifteen-part-series of blogs designed to assist in the writing of smooth-flowing, efficiently-working IVR

The IVR Clinic — with Allison Smith

By Allison Smith

The 15 Commandments of IVR I am not an engineer of IVR systems; I do not write code, and I certainly don’t program or implement IVR systems. I am a