Allison Smith

Blog Author

About the Author

If you’ve listened to the public airwaves, used an automated phone system, participated in a phone survey, or even used a talking thermostat, you’re familiar with Allison Smith. One of the most prevalent telephone voices in the world today, Allison has voiced platforms for Vonage, Bell Canada, Cingular, Verizon, Qwest, Twitterfone, Hawaiian Telcom – as well as being the voice of the Asterisk Open Source PBX. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. Her website is www.theivrvoice.com and www.theasteriskvoice.com.

The 15 Commandments of IVR

By Allison Smith

Commandment #15: “Write in a Conversational Tone” This blog entry wraps up my 15-part series – and I’m ending on a topic which excites me the most. As someone who

The IVR Clinic with Allison Smith

By Allison Smith

The 15 Commandments of IVR Commandment #14: “Don’t Front-Load Your Opening Prompt With Too Much Information” You might well wonder – with the number of possible mailboxes and all the

The IVR Clinic with Allison Smith

By Allison Smith

The 15 Commandments of IVR Commandment #13: “Be Clear on Your Company’s Vision/Image – And Be Able to Explain That to Me” This is an aspect of writing an IVR

The IVR Clinic with Allison Smith

By Allison Smith

The 15 Commandments of IVR Commandment #12: “Read The Copy Out Loud” I can almost *feel* the resistance to this concept – the latest installment in my 15-part-series: “The 15

The IVR Clinic with Allison Smith – The 15 Commandments of IVR

By Allison Smith

We’re in the homestretch now! Only four more Commandments to tackle after this installment – and today’s topic has raised a lot of debate and excitement amongst my “IVR Dojos” – my IVR experts who have helped and advised me along the way with this blog. Today, we’re dealing with Commandment #11: “Don’t Go Overboard With Niceties” – a very bad tendency that a good many IVR writers and the designers of on-hold systems in particular fall victim to.