Allison Smith

Blog Author

About the Author

If you’ve listened to the public airwaves, used an automated phone system, participated in a phone survey, or even used a talking thermostat, you’re familiar with Allison Smith. One of the most prevalent telephone voices in the world today, Allison has voiced platforms for Vonage, Bell Canada, Cingular, Verizon, Qwest, Twitterfone, Hawaiian Telcom – as well as being the voice of the Asterisk Open Source PBX. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. Her website is www.theivrvoice.com and www.theasteriskvoice.com.

Time to Terminate Your Robotic IVR System

By Allison Smith

Why You Should Adopt a Natural Voice for IVRs We find the depiction of robots in movies and television shows hugely entertaining. The idea of an automated entity behaving in

Make Your Common Voice Prompts More Extraordinary

By Allison Smith

Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions over the phone. If we

IVRs: 5 Things You Really Don’t Need to Say

By Allison Smith

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of

Top 10 IVR Mistakes

By Allison Smith

I have a few years under my belt voicing prompts for Asterisk systems and many other business phone systems, and I can tell you that there are some universal mistakes

5 Tips for the Best IVR and Auto Attendant Messaging

By Allison Smith

If your company has an IVR system, chances are good that it might be the very first impression of your business for many of your customers or clients. Your IVR scripts are