About the author

If you’ve listened to the public airwaves, used an automated phone system, participated in a phone survey, or even used a talking thermostat, you’re familiar with Allison Smith. One of the most prevalent telephone voices in the world today, Allison has voiced platforms for Vonage, Bell Canada, Cingular, Verizon, Qwest, Twitterfone, Hawaiian Telcom – as well as being the voice of the Asterisk Open Source PBX. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. Her website is www.theivrvoice.com and www.theasteriskvoice.com.

Asterisk stock prompts

headshot033dots  Guest blogger: Allison Smith, The Voice of Asterisk.

My husband – a geek, but not necessarily of the telco variety – surprised me recently by acquiring his own Raspberry Pi, and he’s spent many gleeful hours experimenting with it. I knew we’d entered some strange territory one evening when I heard “Welcome to Comedian Mail!” emanating from his Android phone in the living room – naturally in my voice.

It got me wondering: “How long ago was that recorded?”

Late last year, I suggested a re-vamping of the Asterisk stock prompts (which I had originally recorded in 2003) – and … Continued

Let’s Talk IVRs at ITExpo and Asterisk World 2015

ITEXPO East is approaching – and I’m more excited than ever to be asked to present at Asterisk World 2015. No sooner has Astricon wrapped up, and I’ve already shifted my thoughts towards the beautiful beaches, gently swaying palm trees, and the southward migration of the industry leaders in Internet Telephony, for the Miami-based, must-attend conference of the year.

I’m especially excited to launch my new presentation: “The Next Level of IVR.”ALLISON In the 15 or so years that I’ve been voicing IVR prompts exclusively, I’ve had a front-row seat to witness the progression of phone system structure. No … Continued

Asterisk and the Queen of IVRs: Going strong in 2014 and beyond

I remember it well.

The year was 2003. An email came in from somewhere in Alabama – from incredibly sweet and funny Digium staffers, asking me to do some prompts for a new PBX they were trying to launch. (It was a phone system over the internet, from what I could gather.) The prompts were, for the most part, normal. Press this, press that. There were some odd, offbeat IVRs at the end which were kooky and fun. They asked for these but said, “only if you have time!” I actually kind of enjoyed doing them, especially after day-in and … Continued

Asterisk Sound Files 101 — Part 2!

In April, I blogged on the Digium site with a “primer” on Asterisk Sound files, and interviewed Digium’s Rod Montgomery, Product Manager for Digium, about the basic nature of Asterisk files. Rod never ceases to amaze me with the depth of his knowledge, but also the accessibility with which he explains things. For him to be able to discuss technical topics in depth with those who have a high tolerance for that – but to also adjust his phraseology for those of us less inclined, is an amazing gift. I have many clients who struggle with the technical aspects … Continued

Asterisk Sound Files 101!

Need a little help mastering sound files? In an interview with Digium’s Rod Montgomery, I get him to share some great tips and answers to common questions in this audio file primer, discussing the properties, aspects, and care and feeding of Asterisk prompts.

As a professional in the area of voice talent, I have many clients – especially those new to the process of working with Asterisk – who are a little stymied by the file format characteristics, the attributes of the sound files, and the proper techniques for converting and installing files so they sound the very best … Continued