Frederick Bird Primary School (FBPS) is a diverse, inner city school located in Coventry, UK. They pride themselves on being inclusive, and encouraging their students to “aspire and achieve.” As a larger than average primary school, FBPS has undergone several building renovations, reconstructions, and expansions over the years to support their ever-growing school. When they began their last expansion, they knew they needed to upgrade their aging phone system to keep up with their evolving communications needs.
Minding the Budget
As with all schools, budget was an issue. Their existing phone system had become too expensive to maintain, and they needed a feature rich solution that was cost effective. FBPS teamed with Digium Authorized Reseller Daconi Ltd to find the solution to their problem. Daconi suggested the Switchvox Unified Communications (UC) system because of its unique value proposition for schools. It provides advanced UC features, such as mobility, voicemail to email, and click-to-dial, without the need for expensive licensing and add-ons like many of the other UC vendors. With Switchvox, every user has access to every feature.
Improving Call Performance
After researching Switchvox, FBPS IT Manager Micheal Cross knew it was the perfect solution for their needs. Since installation, Switchvox has helped to reduce their operating costs, saved office space, and minimized call charges. The FBPS employees have also taken advantage of the many features they now have at their fingertips. The office staff has created custom address books, began using fax to email, and implemented a ring-all option on their new IP phones as a way to spread incoming call load. The IT manager has enjoyed a new sense of mobility with the Switchvox Softphone App. It allows him to visit different areas of the campus while staying connected. He can use his smartphone to make and receive calls via his desk extension and keep his private number hidden.
Switchvox Gets Top Grades
To get more in-depth details about Frederick Bird Primary School’s journey to selecting Switchvox, read the success story now! FBPS is one of many schools who have implemented Switchvox, so be sure to check out all of the education industry success stories available.