How Did Your Phone System Perform in 2016?

By Matthew Hilton
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As the 2016 holiday season comes to a close and we prepare for the New Year, now is a good time to evaluate how your communications solution performed – not just during the holidays, but throughout the year as well.

Many businesses slow down (or even shut down) at the end of the year as employees take time off.   Maybe your business works non-stop through the fast-paced, high-demand holiday season. And let’s not forget that weather is also changing during this time of year, and may force your business to close or alter typical operating hours.

For those who manage your Business People Holding Red Phonecompany’s phone system, this time of year starts the PBX Administrator Challenge. Overall, the challenge asks how did your phone system perform? Did it help or hurt your company?  

If you aren’t familiar with the PBX or Telecom Administrator Challenge, here are just a few examples of the stresses associated with this challenging time:

 

  • Do your employees have the ability to adjust their schedules on the fly – and have calls routed to their cell phones, home offices, or co-workers for coverage?

 

  • If your business shuts down for the holidays, are you easily able to update the outgoing announcement to callers?

 

  • Do you have the ability to look at call metrics to verify that your phone system is doing what it’s supposed to be doing?  Are you able to see if extended wait times in your queues are causing clients to hang up?

 

  • If you have a legacy or Analog PBX – did your system even survive another season?

 

With a Unified Communications Solution – these questions should become non-starters.  For example, Digium Switchvox offers high-end customization and flexibility, even by each end-user, so that employees can work how, when and where they need to not just during the holidays, but throughout the year.  Simple to configure, yet powerful, Auto-Attendants allow administrators to adjust outgoing messages as often as they need.  And with advanced call logs and reporting, your company gains valuable insight into your call metrics to stay ahead of your customer demands.  Best of all – Switchvox includes all features – there are no hidden fees or module upcharges.  So you can rest easy – this incredible, stable, platform will lessen your support burden, increase employee workflow as well as caller satisfaction.

As you evaluate how your phone system performed this holiday season, and throughout the last year, know that 2017 can bring a better communications solution. As you settle into the New Year, we invite you to take a tour of Switchvox and see how this UC solution can improve your business communications.

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About the Author

Matthew Hilton

Matthew is the Switchvox Product Marketing Manager for Digium. Matthew has spent the last 15 years in various IT roles working for multiple Fortune 500 companies and Value-Added Resellers. Not one to sit idly by, his job titles have included, Business Analyst, Systems & Network Engineer, VOIP Engineer, Programmer and Marketing Specialist. He graduated from the Eastern Connecticut State University with a BA in English and a focus on Business Information Systems.

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