Top Features in Switchvox for SMBs

By Cora Cloud
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More than just a business phone system, Switchvox is an award-winning IP PBX that delivers powerful Unified Communications tools, mobility applications, and robust calling features. Even better, all features are included for one, low price. While the list of Switchvox features is extensive, there are a few that stand out as the most useful and effective tools for SMB owners and managers:

Personal Call Rules

Often called “Find Me Follow Me,” call rules give each user the ability to determine which device(s) ring when they receive an incoming call. Users can choose to have all devices ring simultaneously or in some strategic order. For example, users can have a call ring once on their desk phone, then transfer to ring on their mobile phone, or just go straight to voicemail. This feature allows employees to devise the best way to reach them, no matter what they are doing or where they are located.

Converged Phones

Converged Phones allow users to have up to six devices connected together, share the same voicemail, and publish one extension for people to dial. Users can also seamlessly transfer calls from one device to the other, or record a call. The menu works from any keypad, so you don’t even need your smart phone or desk phone to operate. This feature protects phone calls from being answered by unauthorized individuals (like your kids!) when a call comes in through a home phone, mobile phone or even a Switchvox extension in a common area.

Call Reporting

Switchvox has advanced call logging and reporting capabilities that come in very handy to SMB owners and managers. These tools help decision makers make appropriate decisions that are based on real data of every phone call taking place within the system. Users can track queues, groups, individuals, IVRs, number of calls, abandoned calls, login times, wait times and more in real time, on demand, or on a scheduled basis. Plus, on the IT side, you can report on system status, phone status, disk usage and many other vital statistics. Users choose how often and exactly what time they want reports delivered and Switchvox will email it to the necessary staff. Regularly scheduled reports can be emailed as HTML, XML, or a chart.

Read this blog post for more information on How to Use the Hidden Data in Your Business Phone System.

Switchvox Softphone for iOS and Android

The Switchvox Softphone for iOS and Android delivers all the power of your deskphone to your smartphone including robust calling features like dial, transfer, conference, and record.  The softphone also brings visual voicemail, status control, full contact lists and more.  When calls are made from Switchvox Softphone, a user’s work caller ID information passes to the contact as opposed to an employee’s personal cell number. This allows for peace of mind that the company’s brand is passing through to clients and the personal contact information of employees is kept private. For more detail on using the features via mobile, watch the Switchvox Softphone Tutorial

According to Frost and Sullivan, the Switchvox system delivers value by “demonstrating excellence by creating value for customers with a focus on improving the return on investment that customers make in the service or products.” Unlike our competitors, the Switchvox solution offers the flexibility of users being able to use the system on their existing LAN infrastructure and their choice of SIP phones (Explore Digium’s IP phones here).

In addition to having useful and easy-to-manage features, Switchvox easily supports integration with third party applications and APIs. It also supports remote extensions seamlessly, a must-have in today’s business environment. These are just a small sample of the many available features. Click here to explore the full list of features available for Switchvox business phone system.


To watch these features in action, watch the Switchvox Switchboard Demo below:



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About the Author

Cora Cloud

Cora Cloud is Digium's Content Marketing Specialist. She has over seven years of sales and marketing experience, working with businesses on their content and social media strategies. She worked full time while attending the University of Alabama in Huntsville, and graduated with honors, earning her degrees in Marketing and Communication Arts. She enjoys writing about Unified Communications, mobility, and millennials, and other topics to help keep SMBs informed about business communications.

See All of Cora's Articles