Hosting Service Looks to Asterisk for Customization

By Julie Webb
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“Asterisk is the most customizable telecom framework for PBX systems on the planet,” says Peter Howell of Mecca Hosting in Colorado Springs, Colorado.

Mecca Hosting started as a domain name registration company but in January 2001, expanded into a hosting solution. They began using Asterisk in 2002. They needed a platform in which employees could call customers, but without giving employees access to confidential customer information – a need based on the company’s strict privacy policy.

Customized Asterisk Implementation

“We developed our own Low Cost Routing (LCR) system using MySQL and E164 lookups on Asterisk,” Howell explains. “We use a one-click dial system for all of our customers and vendors, which makes telephone communications a breeze.”

Mecca Hosting employees work from their homes or hotels all over the world, and don’t always have access to a SIP phone. Employees utilize the proprietary call-connect system to contact customers and vendors from any analog Plain Old Telephone System (POTS) phone, yet on the customer end, it appears as if the call is coming from a company phone.

“Asterisk has given us the flexibility to run our business from anywhere in the world and the ability to manage telecommunications in a way that suits our business model,” says Howell. “The web hosting industry is one of the most competitive in the world, and Asterisk has been the main technology moving us forward in the industry.”

successful businessman on top of mountain, using a laptop

Constantly Evolving

Because Asterisk is open source technology, it is constantly made better by telecom professionals and developers around the world, evolving as technology gets more advanced.

“Asterisk has moved forward with the technology evolving around it,” says Howell. “We started running Asterisk on a small Pentium system in a small office, then grew into a full Colorado-based data center. Today we are running it from the Amazon cloud. Mecca Hosting loves Asterisk and we will continue to use it forever!”

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About the Author

Julie Webb

Julie Webb is the Marketing Communications (MARCOM) Director at Digium. She joined the company in January 2005 after spending many years in the telecommunications industry. Julie and her team are responsible for corporate branding and events, most notably AstriCon.

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