3 Reasons to Break-up With Your Business Phone System

Breaking up is hard to do, even when it means trading in your legacy phone system for a new, updated UC system.

Are you having doubts about your current relationship, thinking it’s time for a change, but not sure if you are making the right decision? It’s not always easy to leave your current business phone system, even when it means getting a more advanced Unified Communications (UC) solution that will ultimately do more for your business. To make it easier, we’ve developed a few items to consider in order to make a clean break, helping you to move into a happy, healthy and productive long-term relationship with the right UC business phone system.

1. The phone system isn’t meeting your basic needs

When thinking about your company’s communications, what was previously considered basic needs is now thought of as down right prehistoric!  You and your employee need to do more than “just” make a phone call. People communicate very differently then they did even ten years ago and your organization needs a phone system that has features to support the new, more flexible work style.  No longer are people tied to their desks, or even their offices, when making calls and managing the day-to-day business.  Your employees have smart phones and tablets and the BYOD (bring your own device) trend is impacting how, when and where employees are communicating.  They’re texting and instant messaging. Their home life is full of technology that is connecting them to friends and family in ways they have never been able to do. Why not bring that technology to your business to connect them to your customers and to each other in amazing ways.  Your traditional phone system does not allow for near the kind of mobility and flexibility that your modern UC systems can provide to make your employees infinitely more productive and bring more money to your bottom line.

2. You’re not growing together

Many times, small and mid-sized businesses (SMBs) evaluate new technologies based on whether or not the system can meet the organization’s current needs. Evaluating “current needs” usually means looking at the basic features included with the technology, as well as considering how the solution fits with the current size and structure of the business. That type of decision can cost an SMB thousands of dollars in future upgrade costs when choosing a business phone system. When considering “future expansion,” that term may not mean something as extensive as expanding physical locations; it could be as simple as adding or moving an employee. The right UC solution allows businesses to opt for a flexible system that improves efficiencies, provides extended functionality and scales with the business.

3. The relationship is too high maintenance

On top of out-of-date features, aging phone systems are now famous for two things:  unruly management, and insanely high maintenance costs.  Managing an older phone system is tedious and often mind-numbing, as well.  With today’s systems, no longer do you have to worry about illogical menus, scripting, punch-down blocks, coding, or simple setup processes taking hours to complete.  Intuitive GUIs, IP phones with auto provisioning, and network connectivity make managing modern UC systems so easy that you no longer need a dedicated “phone guy.”  And even better, maintenance costs are a fraction of what they were in the past.  It was not unusual to have renewal costs that would require six- or even seven-digit dollar figures.  Thankfully, those costs are a thing of the past, so stop paying them and get into a more affordable, low-maintenance relationship with your phone system.

So, go ahead. Break up with your old, cranky, high-maintenance phone system and find the right UC solution that makes your heart sing. In fact, why not test drive a new system, today.


Business Phone

About the author

Julie Webb is the Marketing Communications (MARCOM) Director at Digium. She joined the company in January 2005 after spending many years in the telecommunications industry. Julie and her team are responsible for corporate branding and events, most notably AstriCon.

2 Responses to “3 Reasons to Break-up With Your Business Phone System”

  1. Gayle Magee

    Dale Schoen

    Great article. And…very true!

  2. TimothyManton

    Business phone systems has both pros and cons. It depends what people are thinking about business phone system and according to their thought they decide weather to continue or break up with the business phone system. Still this article is very good to know the reasons for braking up with the business phone systems. :)

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