In today’s economy, most businesses are being extra cautious in their spending and doing their best to make smart decisions on everything from operations to marketing. Yet, how many business owners realize that their phone system could be more than just another overhead expense? For some, the business phone system has become a fine-tuned Unified Communications (UC) solution that’s helping bring in more revenue.
Meet Adventure Center
Whether you’re interested in a trek across Antarctica, an African safari, or something in-between, Adventure Center has an exotic travel experience waiting for you. In fact, their team of travel consultants are skilled adventurers who know the travel secrets that can ensure a successful trip. Their team’s unique set of skills and in-depth travel knowledge is also what helps make Adventure Center a recognized leader as global adventure travel experts. Needless to say, Adventure Center depends on their team members, so they want to do everything possible to make the business-side of travel consulting as easy as possible on their staff, in order to help with retention.
The need to find a more flexible communications system for the business, in order to better accommodate their team of travel consultants, was the primary reason Adventure Center set out to look for a new business phone system. Digium’s Switchvox UC solution was the best choice, allowing them to handle such requirements as remote extensions for employees from San Diego to Bangkok. What they didn’t expect to find was a new phone system that actually worked both to increase revenue and improve efficiencies (which meant getting more done, even with a lean, globe-trotting staff).
Having features that easily enabled remote extensions and provided seamless mobility has helped in retaining highly-qualified staff and helped in eliminating costs associated with recruitment and training. Additionally, the flexibility of the Switchvox system allows Adventure Center to use multiple 800 numbers, enabling them to publish unique phone numbers for each advertisement they place. This helps them have a better feel for their ROI and track the effectiveness of their advertisements. This, in turn, helps Adventure Center employees field the calls more effectively, as they know in advance which ad the caller is responding to and what they are interested in. Additionally, Switchvox’s detailed reports give Adventure Center better visibility into their peak calling hours to better staff the office during high-traffic times of the day and helping to increase sales by reducing the number of missed or abandoned calls.
For Adventure Center, having Switchvox means their phone system has become even more valuable to their overall business success. Read more about Adventure Center and discover the difference a better phone system could make in your business.