Allison Smith November 29th, 2010
We’re in the homestretch now! Only four more Commandments to tackle after this installment – and today’s topic has raised a lot of debate and excitement amongst my “IVR Dojos” – my IVR experts who have helped and advised me along the way with this blog. Today, we’re dealing with Commandment #11: “Don’t Go Overboard With Niceties” – a very bad tendency that a good many IVR writers and the designers of on-hold systems in particular fall victim to.
Julie November 17th, 2010
Honoree uses Asterisk®, the open source telephony platform, to Connect 100,000 Legacy Phone Users Supporting 7 Million Calls for Portuguese Institutions The 2010 Digium Innovation Award is ITCenter, located in Santa Maria da Feira, Portugal. Since 2003, ITCenter has differentiated itself by specializing in innovative solutions based on open source technologies, including Asterisk. ITCenter used [...]
Allison Smith November 15th, 2010
Commandment #10: “Name Your Company Something That Needs No Special Instruction”
Thanks for your patience while I took a break from the “15 Commandments of IVR” Series to report from AstriCon – I’m back with the latest and one of the most pivotal installments of the series: Commandment #10: “Name Your Company Something That Needs No Special Instruction” – however, I acknowledge that it’s probably too late to implement this.
Bryan Johns November 12th, 2010
Hello, Asterisk Community. My name is Bryan Johns. I am a long-time Asterisk proponent and promoter who comes from a seven year history of deploying Asterisk solutions into corporations and carriers across the United States. I believe that open source platforms like Asterisk and Asterisk SCF are radically changing the telecommunications landscape and I derive [...]
ssokol November 11th, 2010
For anyone who wasn’t at this year’s AstriCon, here is a video of Kevin Fleming’s keynote address announcing Asterisk SCF.