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Archive for March, 2013

Veteran Open Source Technologist to Keynote AstriCon 2010

Julie August 24th, 2010

Asterisk is changing the world, not just in the limited confines of business-oriented UC communications, but in real, tangible, and life changing ways. Our featured AstriCon keynote is Mark Summer from Inveneo, whose work in bringing Open-Source to under-served areas is literally changing lives.

The ability to communicate via voice is something we take for granted, but in many areas of the world that basic technology has remained out of reach due to cost, complexity, and implementation difficulty with traditional telecommunications infrastructure. The good news is that in the last several years, Open-Source software and hardware has made inroads into these previously unreachable areas, and we’re seeing how Asterisk is actually changing the quality of life in areas where it has enabled people to talk with each other at a distance.

The IVR Clinic with Allison Smith

Allison Smith August 23rd, 2010

Commandment #6: “Understand What Constitutes a ‘Prompt’”

This series of “commandments”, guiding you to writing clear, easy-to-understand IVR prompts is venturing into the “fine-tuning” mechanics of constructing prompts – this latest commandment: “Understand What Constitutes a Prompt” is an important aspect to grasp in order to make sure that all your options in your phone tree are covered by a corresponding prompt – and that you understand how much you’re purchasing from your voice talent.

The phone system that lets you change your mind

admin August 20th, 2010

Guest blogger Mark Essayian from KME Systems, Inc. Change your mind! Switchvox resellers already know how powerful the product’s features are, so I thought I would stress how powerful the sales process can be from both the reseller and corporate customer perspectives. Here’s one of the messages you should understand about Switchvox: “You can always [...]

The XV Commandments of IVR

Julie August 11th, 2010

We hope that you have been enjoying the IVR Clinic from our guest blogger, Allison Smith.  The fifteen-part-series of blogs is designed to assist in the writing of smooth-flowing, efficiently-working IVR systems. As the voice of Asterisk, Allison Smith, has a wealth of experiences recording IVR prompts and has unique insight into the pitfalls that [...]

The IVR Clinic with Allison Smith

Allison Smith August 9th, 2010

The 15 Commandments of IVR Commandment #5: “Front-Load Important Information” I enjoy telling the story of the IVR I recently voiced for a large Cardiology consortium, with offices located across the Southern US. They, unfortunately, were guilty of violating #2 of the “15 Commandments of IVR – Thou Shalt Not Create Fake Mailboxes”, which meant [...]

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