The 15 Commandments of IVR — Commandment #2: “Thou Shalt Not Create Fake Mailboxes”

Allison Smith, The Asterisk Voice
Allison Smith, The Asterisk Voice

About a year ago, I recorded an IVR for a small independent dry cleaning business – not really a Mom and Pop company; they were located in outlets across three States, and were doing very well – they prided themselves on fitting in seamlessly into the communities they served and they were at just the right size for their comfort level. When I recorded their system, a request for a total re-record came in (never a good thing) but their reason for the redo was unique and sticks with me to this day: my usual … Continued

Lessons From Dad

Dad's Fishing TripTo commemorate Father’s Day we asked Danny Windham, CEO of Digium and Steve Harvey, VP of WorldWide Sales to share nuggets of wisdom that were bestowed upon them by their dads.  The lessons taught can benefit many people and apply to home and work life.

Danny Windham -

What I do in my job today is very different from anything my Dad has ever done.  In fact, I suspect what I do would not meet Dad’s definition of work.  However, the life lessons he taught me while growing up, primarily through example, shape not WHAT I do, but HOW I do them.  And in … Continued

The IVR Clinic — with Allison Smith

Allison Smith, The Asterisk Voice
Allison Smith, The Asterisk Voice

The 15 Commandments of IVR

Commandment #1: Don’t Overestimate Your Listener’s Attention Span

We’re embarking on a fifteen-part-series of blogs designed to assist in the writing of smooth-flowing, efficiently-working IVR systems — as the voice of Asterisk, I’m hoping that my experiences with recording IVR prompts daily will provide some insight into what I consider to be the pitfalls which leads to awkwardly-running and ineffective IVR systems, and ways to avoid them. Many purchases and re-sellers of Asterisk are frequently thrown into the position of having to draft IVR messages for themselves or their clients … Continued

AsteriskNOW 1.7 Hits The Streets

Greetings, folks.  As of today, AsteriskNOW 1.7.0 is available and can be downloaded from http://www.asterisk.org/asterisknow.

AsteriskNOW is a quick and easy way to get started with Asterisk.  It includes a basic Linux operating system, your choice of Asterisk 1.6.2 or 1.4, and optionally your choice of web-based graphical user interface (GUI).  AsteriskNOW is the perfect starting point for anyone who wants to build an Asterisk-based communication system without the complexities of manually installing everything by hand.

To use AsteriskNOW, start by downloading the .iso image.  To install, simply burn the image to a CD, drop the CD into the … Continued

AstriCon 2010 is coming to town!

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AstriCon 2010 is coming to town!

I finally had the opportunity to visit the site of AstriCon 2010 at the Gaylord National Resort and Convention Center and it brought it all home to me.

WE ARE GROWING.

Wow, what a trip it’s been to see how far we’ve come in the last 7 years.  It’s cliché to say, but I am really excited to see this year come together.   We’ve already signed 21 exhibitors and are on track to have the largest exhibit hall yet!  And speaking of the exhibit hall, it is the first one I’ve seen that has … Continued