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Archive for August, 2010

The 15 Commandments of IVR — Commandment #2: “Thou Shalt Not Create Fake Mailboxes”

Allison Smith June 28th, 2010

About a year ago, I recorded an IVR for a small independent dry cleaning business – not really a Mom and Pop company; they were located in outlets across three States, and were doing very well – they prided themselves on fitting in seamlessly into the communities they served and they were at just the [...]

Lessons From Dad

Julie June 17th, 2010

To commemorate Father’s Day we asked Danny Windham, CEO of Digium and Steve Harvey, VP of WorldWide Sales to share nuggets of wisdom that were bestowed upon them by their dads.  The lessons taught can benefit many people and apply to home and work life. Danny Windham – What I do in my job today is very different from [...]

The IVR Clinic — with Allison Smith

Allison Smith June 14th, 2010

The 15 Commandments of IVR Commandment #1: Don’t Overestimate Your Listener’s Attention Span We’re embarking on a fifteen-part-series of blogs designed to assist in the writing of smooth-flowing, efficiently-working IVR systems — as the voice of Asterisk, I’m hoping that my experiences with recording IVR prompts daily will provide some insight into what I consider [...]

AsteriskNOW 1.7 Hits The Streets

roderickm June 9th, 2010

Greetings, folks.  As of today, AsteriskNOW 1.7.0 is available and can be downloaded from http://www.asterisk.org/asterisknow. AsteriskNOW is a quick and easy way to get started with Asterisk.  It includes a basic Linux operating system, your choice of Asterisk 1.6.2 or 1.4, and optionally your choice of web-based graphical user interface (GUI).  AsteriskNOW is the perfect starting [...]

AstriCon 2010 is coming to town!

Lisa King June 9th, 2010

AstriCon 2010 is coming to town! I finally had the opportunity to visit the site of AstriCon 2010 at the Gaylord National Resort and Convention Center and it brought it all home to me. WE ARE GROWING. Wow, what a trip it’s been to see how far we’ve come in the last 7 years.  It’s [...]

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