The IVR Clinic — with Allison Smith

Allison Smith, The Asterisk Voice
Allison Smith, The Asterisk Voice

The 15 Commandments of IVR

I am not an engineer of IVR systems; I do not write code, and I certainly don’t program or implement IVR systems. I am a professional voice talent who specializes in voicing IVR and auto-attendant systems — I have voiced platforms for large telcos and independent companies and organizations internationally; and I am probably best known for my work voicing the prompts for Asterisk, practically since its inception. Thanks to Asterisk, my voice can likely be heard — somewhere around the world — at any given moment of the day … Continued

An insiders look at AstriCon

Every year, you are bombarded with the message of what’s “new” at AstriCon.  New talks, new features, new this, new that.  Well, how about this.  This year, we plan to return to the technical.  Meaning the push for this years show will be more on the code and less on the theory.  Sound exciting?  I hope so.  Because even though I don’t know much about the code, I do know that it’s more fun leaving with applicable knowledge than just theoretical.

In part 2 of this 2 part series, Steve Sokol, Director of Product Marketing for Asterisk, and John Todd, … Continued

AstriCon Podcast #1

AstriCon is an event that is very close to my heart.  I’ve worked with AstriCon since it’s second year in 2005 and I have loved seeing how it’s grown and flourished throughout the years.  And now that we have “graduated” to an even larger facility in the Gaylord National Resort in DC, I’m even more excited to be involved in working on this years show and seeing it all come together.

Now I’ll admit I’m not the best when it comes to discussing technical aspects and this show is a highly technical show.  But, thankfully for me, we do have … Continued

Party Time!

Or maybe not.  But when has an AstriCon ever been complete without an All-Conference party?  Ever since I’ve worked with organizing the show, the All-Conference party has been one of the highlights of week, especially for those of us who spend most of our time behind a desk rather than enjoying the company!

AstriCon’s all conference parties have ranged from the mundane to the insane.  Starting in 2004 and 2005 with simple gatherings in breweries, AstriCon moved to hosting it’s own sports bar, complete with funky hats!

Digiumites enjoy the AstriCon sports bar during the 2009 All-Conference Party
Digiumites enjoy the AstriCon sports bar during the 2009 All-Conference Party

As the … Continued

Switchvox Business Phone System Wins Top Midmarket Product Award

CRN Magazine, a part of the Everything Channel, has recognized Digium’s Switchvox® SMB AA355 Voice over IP (VoIP) Unified Communications (UC) solution as a Top Midmarket Product.

The Top Midmarket Product winners were selected through a nomination process from Everything Channel editorial, solution providers and chief information officers (CIOs) of midsize companies. The groups collectively nominated more than 10 products per category based on how well their technology fits a midsize enterprise, customer service and the technology vendor’s commitment to solution providers serving midmarket customers. For each category, a subset of the nominating group selected the winner and runner-up. All … Continued