Comments on: Asterisk Music-On-Hold Changes http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/ A little slice o' Digium. Sun, 05 Feb 2012 23:47:51 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: jtodd http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21216 jtodd Mon, 31 Aug 2009 21:54:25 +0000 http://blogs.digium.com/?p=5132#comment-21216 booxter - After some discussion internally, I've found that we have just switched to version-based files for our MOH, which is new since we've rarely (ever?) had to change those files. So we won't be deleting/symlinking the old files like we had to do this time, and checksums won't have any issues. Hopefully this is the first and last time we will have to do anything that is disruptive with MOH. booxter – After some discussion internally, I’ve found that we have just switched to version-based files for our MOH, which is new since we’ve rarely (ever?) had to change those files. So we won’t be deleting/symlinking the old files like we had to do this time, and checksums won’t have any issues. Hopefully this is the first and last time we will have to do anything that is disruptive with MOH.

]]> By: booxter http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21215 booxter Mon, 31 Aug 2009 19:55:30 +0000 http://blogs.digium.com/?p=5132#comment-21215 It's a bad behavior of upstream project to change software tarballs contents without any notice in changelogs. If you alter tarballs then just remove old ones and put updated to the server with minor revision upgraded. What you did (silently altering tarballs 'in-place') broke some distributions which check for checksums of tarballs etc. It’s a bad behavior of upstream project to change software tarballs contents without any notice in changelogs. If you alter tarballs then just remove old ones and put updated to the server with minor revision upgraded. What you did (silently altering tarballs ‘in-place’) broke some distributions which check for checksums of tarballs etc.

]]> By: John Milner http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21214 John Milner Mon, 31 Aug 2009 13:28:46 +0000 http://blogs.digium.com/?p=5132#comment-21214 I agree, it is hard to find MOH these days without some kind of hidden strings attached. Licensing laws for broadcasting music are possibly becoming more strict so buy out options for music on hold are set to become more important. That said much moh that comes with no strings often comes with a great lack of substance. It is worth looking around for what is available. I agree, it is hard to find MOH these days without some kind of hidden strings attached. Licensing laws for broadcasting music are possibly becoming more strict so buy out options for music on hold are set to become more important. That said much moh that comes with no strings often comes with a great lack of substance. It is worth looking around for what is available.

]]> By: jtodd http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21211 jtodd Wed, 26 Aug 2009 00:46:13 +0000 http://blogs.digium.com/?p=5132#comment-21211 Shawn - Actually, that's already the way Asterisk does it. The files are stored in a directory, and Asterisk just reads anything in that directory and plays it as hold music. So whatever files you want to put in there, however they're mixed - no problem. If you want the files separately as a "tar" archive, see the URL in the main blog post above. Shawn – Actually, that’s already the way Asterisk does it. The files are stored in a directory, and Asterisk just reads anything in that directory and plays it as hold music. So whatever files you want to put in there, however they’re mixed – no problem. If you want the files separately as a “tar” archive, see the URL in the main blog post above.

]]> By: Shawn Bray http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21209 Shawn Bray Tue, 25 Aug 2009 21:34:07 +0000 http://blogs.digium.com/?p=5132#comment-21209 I thought about coding to mix the voice over with music, but I don't have those skills. But I may know someone who does. I will check and let you know. Another solution could be to store the files outside of the Asterisk system and make the files available to end users for download. Then they can use a simple software tool to mix their choice of voice over courtesy greetings with their choice of music and then upload it to their Asterisk system as a MOH recording. I thought about coding to mix the voice over with music, but I don’t have those skills. But I may know someone who does. I will check and let you know. Another solution could be to store the files outside of the Asterisk system and make the files available to end users for download. Then they can use a simple software tool to mix their choice of voice over courtesy greetings with their choice of music and then upload it to their Asterisk system as a MOH recording.

]]> By: jtodd http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21200 jtodd Sun, 23 Aug 2009 02:56:56 +0000 http://blogs.digium.com/?p=5132#comment-21200 Shawn - Thanks for the offer! But it sounds a bit complex to create different MOH files for each language - it's a big job just having different voices in Asterisk now. What would be really nice would be code that would allow MOH to have voice-overs; basically, blending two files together as part of the music-on-hold configuration file. That way, no custom mixing would ever have to be done - just re-record a voice prompt file, and it would get overlaid on the MOH. Anyone feeling ambitious with their C code skills? :-) Shawn – Thanks for the offer! But it sounds a bit complex to create different MOH files for each language – it’s a big job just having different voices in Asterisk now. What would be really nice would be code that would allow MOH to have voice-overs; basically, blending two files together as part of the music-on-hold configuration file. That way, no custom mixing would ever have to be done – just re-record a voice prompt file, and it would get overlaid on the MOH. Anyone feeling ambitious with their C code skills? :-)

]]> By: Shawn Bray http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21199 Shawn Bray Sat, 22 Aug 2009 16:39:05 +0000 http://blogs.digium.com/?p=5132#comment-21199 It is very cool that Digium took the time and effort to fill the need for something else other than silence while on hold when using an Asterisk system. However studies show that a more effective use of hold time comes in the form of an actual On-Hold Message production. I call it "Telephone Audio Imaging", because it is a method to create and maintain a strong brand image through custom-tailored audio production designed for telephones. Although not nearly as effective as an actual custom Message On Hold Production, Courtesy Greetings are the next best thing, and they can be created for the masses. I volunteer my company to coordinate the production of Message On Hold Courtesy Greetings in as many languages as Digium thinks is needed. The courtesies would basically be, "Thank you for holding. We appreciate your patience. Someone will be with you in just one moment." These greetings can then be mixed with the license free music already available for download by using a very simple and free MOH message/music mixer. Sincerely, Shawn Bray Owner - On Hold Pros It is very cool that Digium took the time and effort to fill the need for something else other than silence while on hold when using an Asterisk system. However studies show that a more effective use of hold time comes in the form of an actual On-Hold Message production. I call it “Telephone Audio Imaging”, because it is a method to create and maintain a strong brand image through custom-tailored audio production designed for telephones.

Although not nearly as effective as an actual custom Message On Hold Production, Courtesy Greetings are the next best thing, and they can be created for the masses.

I volunteer my company to coordinate the production of Message On Hold Courtesy Greetings in as many languages as Digium thinks is needed. The courtesies would basically be, “Thank you for holding. We appreciate your patience. Someone will be with you in just one moment.” These greetings can then be mixed with the license free music already available for download by using a very simple and free MOH message/music mixer.

Sincerely,
Shawn Bray
Owner – On Hold Pros

]]> By: All Things Open Source » Blog Archive » CC Hold Music? Yes, Really. http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21198 All Things Open Source » Blog Archive » CC Hold Music? Yes, Really. Fri, 21 Aug 2009 22:01:54 +0000 http://blogs.digium.com/?p=5132#comment-21198 [...] projects has always made sense to us, but Digium’s John Todd discusses why they finally made the switch on the company’s blog: In some nations (Australia and France, to pick two that have been brought to our attention) there [...] [...] projects has always made sense to us, but Digium’s John Todd discusses why they finally made the switch on the company’s blog: In some nations (Australia and France, to pick two that have been brought to our attention) there [...]

]]> By: jtodd http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21190 jtodd Wed, 19 Aug 2009 18:02:27 +0000 http://blogs.digium.com/?p=5132#comment-21190 Glyn Moody (ComputerWorld UK) comments: http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2454&blogid=14 Glyn Moody (ComputerWorld UK) comments: http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2454&blogid=14

]]> By: Asterisk Music-On-Hold Changes | Latest News About Asterisk | asterisk.net.ru http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/comment-page-1/#comment-21189 Asterisk Music-On-Hold Changes | Latest News About Asterisk | asterisk.net.ru Wed, 19 Aug 2009 10:32:11 +0000 http://blogs.digium.com/?p=5132#comment-21189 [...] http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/ Share and Enjoy: [...] [...] http://blogs.digium.com/2009/08/18/asterisk-music-on-hold-changes/ Share and Enjoy: [...]

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