Digium is pleased to announce the release of Asterisk Desktop Assistant (beta), a desktop call management application for Windows PCs. Asterisk Desktop Assistant (ADA) is Digium’s first step towards offering a comprehensive Computer Telephony Integration (CTI) suite. It makes dialing and handling phone calls simpler and faster by adding click-to-call functionality into popular desktop applications. It also adds call notifications directly to the Windows desktop.
ADA is great for call-centers, sales organizations, or anyone who spends much of their time on the phone. Click-to-call integration with the Firefox web browser automatically telephony enables web based business applications. Tight integration with the Microsoft Office suite and TAPI-enabled applications empowers Asterisk-based unified communications.
ADA works by sending the phone number you wish to dial to your PBX over the Asterisk Manager Interface (AMI) and initiating a call-back to your phone. When you answer the incoming call, Asterisk dials out to the number you clicked. For Microsoft Outlook users, the call pop-ups are tightly integrated with your contacts and will show their picture (if available) and display name. ADA integrates with Outlook, Excel, PowerPoint, Firefox, Thunderbird or any TAPI (Telephony Application Programming Interface) enabled software such as ACT!, Goldmine, etc.
The plug-ins for Office and Firefox automatically detect phone numbers in documents and web pages and make them dial-able with a mouse click. ADA’s quick-dial bar (a tiny window that can be positioned anywhere on the desktop) lets you quickly dial Outlook contacts and standard phone numbers. Just start typing the name and ADA will search your contact list and display matching names/numbers. To dial, click the contact name or just press <Enter>.
Currently ADA support requires a bit of dial plan tweaking to get started. The process is painless and will take most Asterisk system administrators only a few minutes to configure. Ultimately ADA support will be integrated into AsteriskNOW and the AsteriskGUI, and hopefully other popular user interfaces including FreePBX. Details on the configuration can be found in the Setup Guide at the link below.
The beta version of ADA is available completely free with no time or feature limits. Our goal is to gather feedback from the Asterisk user community. We’ve created a forum where you can ask questions, request feature enhancements, and post bug reports. The forum is also the home for ADA downloads while the product is in beta, so please check there for updates and documentation.
Product Manager – Desktop and Strategic Products