beelinebill February 11th, 2008

Digium is putting our money where our mouth is. We are investing in total quality programs throughout the company - and today we are rolling out the new Digium Exceptional Satisfaction Program (ESP).

ESP includes:

• Quality hardware products with “Stand behind the product” warranties.
• Money back satisfaction guarantee.
• Courteous and helpful service agents.

The quality mantra starts with our customers and extends to every aspect of our products and customer service. Our goal is to produce the highest quality hardware and software and to deliver the highest quality business solutions, training and support to totally satisfy our customers. Over the past year, we have re-architected nearly the entire range of PCI Telephony interface and gateway cards and introduced a wide range of PCI Express cards. We have listened to the community and our customers and now offer an echo-free guarantee. We have refined the drivers and increased performance for these cards.

Effective immediately, on all current Digium cards we have set the PCI and PCI Express Card warranty at FIVE YEARS and offer a no-risk guarantee to our customers. (See our End of Life announcements for discontinued products.) We have improved our pricing on a number of products - and redesigned our channel programs to benefit those organizations that truly partner with Digium.

Digium PCI and PCI Express cards are the best value in the market. If the cards do not work with Genuine Asterisk as advertised, our top notch technical support team will work with you to resolve the problem. If the problem can not be successfully resolved, we will refund your money. Yes, you heard it. We have always done this, but now we are promoting it and will continue to. Digium’s Hardware Appliances offer standard 1 year warranty that can be extended by renewing the subscription on your product.

100% Customer Satisfaction. Make no mistake - Digium is dead serious. As benevolent sponsor and maintainer of the open source Asterisk project, Mark Spencer’s dream has forever altered the world of communications.

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What do our customers say? Here is an excerpt from one of the open source Asterisk mailing lists, one person responding to another:

I have been using 220B’s for about 6 months. I have about 20 of them out in the field. I have not had any issues with them, and feedback is positive.

Same here. I’ve been using five TE220B in my company at 5 different sites since october 2007; up to now, zero problems and no echo at all. One of the sites runs a small callcenter that handles about 1000 incoming calls per day. So far the feedback is really positive. Alberto.

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I have launched many programs over the years, and while we’ve been planning this program and launch I have received more exciting employee feedback than ever before. The hallways, coffee pot, conference rooms, and parking lot discussions are about the excitement of proving to the world that open source telephony solutions are ready for the mainstream and so is Digium! We are proud of our “Mark Spencer” heritage as the author and creator of Asterisk as well as today’s major sponsor and community steward. We have the worlds best IP PBX in Asterisk, according to Infoworld, who awarded us the “Best IP PBX” award last month to kick off 2008. World class service and people along with the best open source based IP Telephony products on the planet.

Customer Focus! Quality Products! 100% Customer Satisfaction!

Visit www.digium.com for all the details.

We look forward to serving you!

• ABE , AsteriskNOW , Community , Genuine Asterisk , Open Source , Products , Quality