Why is Video Underutilized in Business Communications?

54654514_thumbnailAs a big movie buff, especially as a kid, I enjoyed so many of the classic 80’s movies that gave us glimpses into the future and the fantasies of what we could expect the world to be like. Of all the cool technology displayed in so many of those movies (like Back to the Future, for example), I remember being in awe of video calls.  Instead of audio phone calls, everyone in “the future” communicated over video and it seemed great.  Not only could you get your message across from the words you chose, you could also show body language … Continued

Enabling Situation-Appropriate Communications with UC

PrintThe proposition that phone calls (especially from desk phones) are no longer a preferred means of communication in the business world is not a new one. As communication options and technology evolve it’s natural to question the usefulness of more traditional modes of communication.

This morning I read an Inc.com article titled, “5 Reasons Millennials Aren’t Answering Your Phone Call,” by Ryan Jenkins. The article points out all the ways in which phone calls are bothersome to the millennial generation, and suggests older generations send text messages instead.

While I agree that phone calls can sometimes be distracting, … Continued

Advantages of Open Source Software for Resellers and Their Customers

The business climate has changed drastically in the last decade. The volatility of current global economic conditions reinforces the need for business owners to save money wherever possible, including making strategic investments in technology solutions with the best ROI (return on investment). Adopting an open source software solution is one way to save businesses a great deal of money.

Making Money with Open Source

Open source is software that can be freely used, changed and shared, in modified or unmodified form, by anyone. Its approach to the design, development and distribution of software offers practical accessibility to a software’s source … Continued

Hosting Service Looks to Asterisk for Customization

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“Asterisk is the most customizable telecom framework for PBX systems on the planet,” says Peter Howell of Mecca Hosting in Colorado Springs, Colorado.

Mecca Hosting started as a domain name registration company but in January 2001, expanded into a hosting solution. They began using Asterisk in 2002. They needed a platform in which employees could call customers, but without giving employees access to confidential customer information – a need based on the company’s strict privacy policy.

Customized Asterisk Implementation

“We developed our own Low Cost Routing (LCR) system using MySQL and E164 lookups on Asterisk,” Howell explains. “We use a … Continued

6 Ways VoIP Saves Your Business Money

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It’s no secret that business owners are always looking for ways to cut their monthly expenses. If you own or manage a business, there’s one area that has big savings potential that you may have overlooked – your business communications. Are you stuck with a legacy phone system that is bleeding you dry and needs to be replaced? Voice over IP (VoIP) can be a great option for your small or medium-sized business.

Typically, the primary reason businesses switch to VoIP is to save money. There are several potential cost savings in a VoIP system and particularly a hosted or … Continued